AI Customer-Service Startup Decagon Hires Bank, Holds Early Buyout Talks With ServiceNow at $4.5B Valuation

Business Insider reports that Decagon, the AI customer-service agent startup last valued at $4.5B in a $250M round earlier this year, has hired an investment bank and is in early buyout discussions with ServiceNow and other potential acquirers, while leaving the door open to a new funding round if a sale does not materialize. Decagon's agent platform is used by Duolingo, Notion, Hertz and Deutsche Telekom; ServiceNow has been bolting AI onto its workflow automation to defend against agentic entrants.