Block CFO Says Org Charts Will Soon List AI Agents Beside Teams

Block CFO Amrita Ahuja told Fortune that company org charts will soon list AI agents next to human units, each needing goals, context and ongoing development. "Where things are headed... is you look at your work chart that your company publishes, and it will have not only units, but agents," she said, adding that agents, "not too dissimilar to humans, need to be developed over time."

The framing landed against a sharp backdrop. Block CEO Jack Dorsey laid off 40% of his entire staff earlier this year as part of a structural overhaul tied to broader AI adoption. Ahuja's language treats agents less as software and more as a new class of worker, one that needs recalibration as its goals change.

She was not alone on the panel. At Amazon, Heather Zorn, vice president of customer experience products and services, kept the bar high: "The ultimate KPI is revenue growth. That is the ultimate KPI. We don't need another KPI." Synopsys CFO Shelagh Glaser was more cautious on the spend, warning that "the cost for AI was pretty reasonable until it wasn't," and arguing for disciplined investment aligned with customer strategy. Cloudflare cofounder and president Michelle Zatlyn described agents as team extensions and said staff were turning into builders in unexpected places: "It's been amazing to see where the best builders come from. It's not where you'd expect."

Global AI spending is expected to exceed $730 billion this year, Fortune reports. The thread is part of a wider shift our tracker has watched build fast, with 92 jobs-and-AI stories logged in the last 90 days, including Epic Games this week mandating an AI-first workflow with Claude. For the finance chiefs defending that spend, the ROI debate is settling into a staged ladder of adoption, engagement and efficiency, well before anyone claims the revenue line.