IBM Survey: 80% of EMEA Enterprises Escalated an AI Incident to Board, Only 40% Updated Policy

IBM's survey of 3,221 senior execs at 1,000+-employee firms across eight EMEA countries found eight in ten saw an AI incident reach the board or C-suite in the past year, but only 40% changed governance in response. 75% expect autonomous agents by 2027 yet just 37% have governance built to scale, 56% keep deploying inside agreed risk limits rather than pause, and only 17% have clearly assigned CIO/CTO accountability for agent failures.