ServiceNow Shares Sink 15%+ After Hours as Q4 cRPO Guide Lands Below Street Despite Q3 Beat

ServiceNow beat Q3 2026 subscription revenue at $3.99B up 21% YoY and raised its AI ACV target to $1.7B (up 70% YTD), but shares dropped 17% after hours as Q4 cRPO growth guidance of 18.5% signaled near-term deceleration. Management flagged accounting adjustments and deployment-support investments on select large deals as weighing on the top line. Agentic AI consumption in production rose 13x YoY.