Twilio Q3 Revenue Up 20% to $1.56B Powered by Voice-AI Deals, Shares Fall 15% on Soft Q4 Guide

Twilio posted Q3 2026 revenue up 20% YoY to $1.56B against $1.52B expected, adj. EPS of $1.65 beating by 12%, and GAAP operating income of $148.6M up 263%; the earnings deck opened with five named AI customer wins including ElevenLabs, Gong and Ushur, plus an eight-figure Conversations Layer deal with a health insurer for voice AI agents and real-time transcription. CEO Khozema Shipchandler framed the quarter around 'consumer AI' demand for Twilio's infrastructure. Shares fell 15%+ after hours on a cautious Q4 guide.