Salesforce's 2026 Agentic Enterprise Index Says Deployed Agents Nearly Tripled Over 14 Months

Salesforce's second Agentic Enterprise Index draws on Agentforce telemetry from February 2025 through April 2026 and reports the average customer now runs 13 activated agents, up from 5 — nearly 3x growth at a 7% compound monthly rate. Average time to create an agent fell 53% to 1.9 days, and retail deployments correlated with 4x higher online sales growth. The vendor-published report is the clearest quantitative signal to date on agent adoption inside a single hyperscale SaaS stack.