Salesforce Ships Seven Named Agentforce Agents, Cites 7B AWUs

Salesforce gave its Agentforce agents names. On September 11 the company announced seven "job-ready" agents: Casey for customer service, Paige for IT and HR, Carter for commerce, Hunter for outbound sales, Marshall for supply chain, Piper for inbound pipeline, and Fin for customer experience. All but Hunter are generally available now, and Hunter is in pilot ahead of a November 2026 GA.

The naming sits on top of a change in what the runtime is expected to hold. Salesforce is introducing what it calls a long-horizon runtime designed to let agents "pursue goals across days and weeks instead of completing only a task or interaction," built on three capabilities. The company says "Memory preserves context and progress across sessions, so work doesn't stop when the interaction ends" and "Durable execution keeps plans running over time and allows an agent to resume or course-correct as circumstances change." Hunter is the first agent that runs on it.

The scale claim underneath is that Salesforce has delivered 7 billion Agentic Work Units across Agentforce and Slack, including 3.2 billion in Q2 alone. The customer proof points come from Salesforce's release, not from third-party audits: Engine says its help agent Eva resolves 50% of chat inquiries; Perk credits Hunter with 60% of its sales pipeline; Asana says Piper drives 4x conversation volume and takes about 45 days to deploy; Hibbett says its shopper agent handles 90% of core shopper journeys after a six-week rollout; and Anthropic says Fin autonomously resolves 79% of the conversations it sees.

Fin arrives via a completed acquisition, valued in SiliconANGLE's coverage at $3.6 billion, and it lands alongside Casey in Salesforce's own customer-service lineup. The release doesn't say how the two divide the CS floor, price the new agents individually, or explain how an Agentic Work Unit meters against the existing per-conversation Agentforce SKU.

It's the second Agentforce beat in as many days for the platform, coming on the heels of Salesforce's trusted enterprise AI harness and control plane. Seven of the coworkers now have names, and six are for sale today.