Customer service is an area where AI is being increasingly rolled out, but how do consumers actually feel about talking to bots? What about existing staff and their future roles? And does AI impact customer service for better or worse? www.retail-week.com/technology/c...
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Retail Week
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At the heart or retail. The UK's leading provider of retail news, analysis, interviews, data, special reports and events. retail-week.com
What they're sharing
Customer service: How AI has transformed communication between retailers and customers retail-week.com
Next’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity retail-week.com
Next’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity ift.tt
Customer service: How AI has transformed communication between retailers and customers ift.tt
‘Retail’s AI opportunity is not task automation but task elimination’ retail-week.com
‘Retail’s AI opportunity is not task automation but task elimination’ ift.tt
Ranking: How UK grocers are performing in AI-powered searches retail-week.com
How John Lewis is planning to position itself at the forefront of AI-powered retail experiences retail-week.com
N Brown group tech director: ‘AI is not another metaverse, it’s here to stay’ retail-week.com
Articles & links
Next’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity https://t.co/9olAywRQIX
Next’s Lord Wolfson on economic prospects, AI adoption, healthy high streets…and menswear opportunity https://t.co/9olAywRQIX
Customer service: How AI has transformed communication between retailers and customers https://t.co/Dek6oHiT5L
‘Retail’s AI opportunity is not task automation but task elimination’ https://t.co/WglnmnptaU
‘Retail’s AI opportunity is not task automation but task elimination’ https://t.co/WglnmnptaU
As more consumers turn to AI for recommendations, some shoppers are treating these models as the new search engines. But this is proving far more volatile for British grocers than conventional web search. www.retail-week.com/data/ranking...
MD Peter Ruis has unveiled an overhaul of John Lewis' digital strategy - including an in-store content creation studio and treating AI agents as customers. “This is what you do. This is the modern world. John Lewis has always been better when it’s leading.” www.retail-week.com…
"I couldn’t live without AI now. I use it in my personal life and at work... it’s here to stay" N Brown technology boss Chris Williamson tells Retail Week what it has been doing across data and tech and how staff and consumers are reacting to AI. www.retail-week.com/people/n-b…
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