sainsbury‘s pauses AI shoplifting detection face scanning from Gordon’s Wine Bar spin out surveillance company Facewatch after incorrect customer ejection www.theguardian.com/technology/2...
- Sainsbury's paused its Facewatch facial recognition cameras at its East Dulwich store after a shopper was wrongly flagged and escorted from the self-checkout.
- The retailer and Facewatch both blamed 'human error' and cited a 99.98% accuracy rate, without explaining what triggered the alert against Matt Arnold.
- Facewatch already runs in 55 Sainsbury's branches, with up to 150 additional stores planned before Christmas.