Snap Ships 2x the Code. PennyMac Plans Fewer Hires. Both Credit AI.  

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Companies have to be careful about what they tell the SEC, so the earnings filings are where AI talk turns into numbers. We read more than 100 from the past three weeks. Snap's engineers merged more than twice as many code changes, with 71% fewer defects per change. A bank says AI agents saved it 76,000 hours. ZipRecruiter spends less on R&D, with a smaller team and better AI tools. Robinhood customers have handed $1.6 billion of trading to AI agents. And Reddit spent part of its shareholder letter explaining why AI search can't replace it.

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The wins, with numbers

The filings with the biggest numbers came from customer support and software teams.

  • Snap's engineers doubled their output and cut defects. "In Q3, our engineering teams more than doubled the number of merged pull requests year-over-year, while the defect rate per merged pull request declined over 71%." On the support side, "AI search now resolves over 92% of help-center sessions," and support cases fell 35%.
  • Airbnb's support costs fell 17% per booking. "Customer support cost per booking declined more than 17% year-over-year, driven in large part by improvements to our AI assistant." Airbnb also says it shipped more than 50 products and features in Q3, nearly 70% more than a year earlier.
  • Customers Bancorp counted 76,000 hours. The bank doubled the number of AI agents it uses in the quarter. It puts the hours saved at 76,000, up nearly 65%, and calls the result "over $15 million of annualized capacity." Revenue per employee is up 13%.
  • Santander says AI made it €194 million this year. The bank counts new revenue, cost savings and lower loan losses from its data and AI work, and targets more than €1 billion from 2025 to 2028.
  • ZipRecruiter's matching engine tripled employer replies. "In Q3, qualified applications grew 49% quarter-over-quarter," and the employer response rate per application tripled from a year earlier.
  • Etsy put a number on recommendations. "Personalization improvements alone contributed approximately two percentage points" to its annual sales growth rate.

Fewer hires, smaller teams

This quarter, more companies said plainly that AI lets them grow without hiring, and some tied it to smaller teams.

The new customer is an AI agent

Some companies now count AI agents as a sales channel.

Who's nervous

Not everyone in the filings is winning.

Key takeaways

  • The payoff is measured now. Snap, Airbnb, Customers Bancorp and Santander all put a number on what AI saved or earned.
  • Fewer hires is said out loud. ZipRecruiter, PennyMac, CareCloud and Groupon tied AI to smaller or flat teams.
  • AI agents are customers. Robinhood and ZipRecruiter report real volume coming through them.
  • Some are defending their turf. Reddit and Groupon are telling investors why AI won't take their business.

Explore the filings yourself

Search what any public company tells the SEC about AI on the EDGAR AI Radar. Our EDGAR Radar reports read the new filings every two days.

This week's poll

Has AI changed hiring where you work?

**Has AI changed hiring where you work?**

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Reply and tell us one job AI took over at your company this year.

AI Weekly special edition, compiled November 11, 2026 from SEC filings dated October 20 to November 10, 2026. Every quote links to the filing on sec.gov.