Human–AI Collaboration at Scale: Task Criticality, Agency, and Friction Across 250,000 Conversations
2 experts are actively discussing the implications.
“Anthropic shared usage data with Stanford's SALT Lab. The Lab's study found "productive friction" when users knew & cared enough to push Claude. Good illustration for students re utility of expertise. #friction @neilturkewitz.bsky.social @brettfrischmann.bs…”