Hà Phan

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Musings about Design & Product. Currently at Zillow, Design Tech & AI.

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I’ve seen people who leave the industry then try to sell their expertise through coaching. Personally I’ve always felt that it is hard to coach anyone bc context is everything. You have to understand the problem, the business and the politics. In addition in the age of AI, the old rules don’t apply.

View on Bluesky · ♥ 9 ↻ 0 ↩ 3 · 73d ago

An engineering friend of mine was complaining about AI. While he agreed that it expedited some things, he says no one knows which problem they should be solving first and why. There’s a saying in software that sometimes you gotta slow down to speed up.

View on Bluesky · ♥ 10 ↻ 0 ↩ 1 · 104d ago

I’ve always written with em dashes. You can find essays of mine written 10, 20 years ago with em dashes. I recalled being irritated when an editor from a magazine removed my sentence with an em dash and restructure it. Writing w/em dashes doesn’t necessarily mean it’s written by AI.

View on Bluesky · ♥ 9 ↻ 1 ↩ 0 · 15d ago

In my years of working, I’ve always been able to reconcile that software overall was a net positive to society. But after AI, I couldn’t see the integrity in that vision. What kind of future are we creating for our children? What kinds of trade offs are we making and for what?

View on Bluesky · ♥ 8 ↻ 1 ↩ 0 · 19d ago

You will never find your voice writing with AI. When I’m focused on writing there is a voice in my head and at times I’m writing down what it’s dictating or visually see in my head. It’s the stream of consciousness that you tune over time. Writing is an exercise of an examined life.

View on Bluesky · ♥ 8 ↻ 1 ↩ 0 · 66d ago

We’re approaching Oct and that means AOP and performance evals. First year where I don’t have to worry about that. Even if we offload it to AI, it’s still a pain in the ass. They were my most hated tasks.

View on Bluesky · ♥ 7 ↻ 0 ↩ 1 · 10d ago

I saw this video where AOC visits farms that are next to a data center, and the data center is literally taking away all the water of these farm lands. It’s killing people’s way of life. It’s truly depressing. When I saw that, it makes me not want to use AI ever again.

View on Bluesky · ♥ 7 ↻ 0 ↩ 0 · 107d ago

It seems like when it comes to AI, companies throw the ROI, data management, and customer service best practices out the window. Just because you can doesn’t mean you should.

View on Bluesky · ♥ 5 ↻ 0 ↩ 0 · 35d ago

The best thing for me about using AI for writing and research is that AI can understand and leverage both Vietnamese and English sources. I can interview someone about an event and AI can provide the related cultural and historical context. It can also help me weigh the nuance of translations.

View on Bluesky · ♥ 3 ↻ 0 ↩ 0 · 35d ago

Saw that there was a layoff at Zillow. Feel bad for all affected. When I left 2 months ago I suspected it may be coming. I think a lot of companies are figuring out their AI strategy and it ripples through talent, ops, business model and the flywheel of how you create value.

View on Bluesky · ♥ 3 ↻ 0 ↩ 0 · 58d ago

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